Hertfordshire FA is committed to providing its customers with a high quality and consistent service. This Charter has been developed to aid the achievement of this goal.
The key aims of the Customer Charter for the Hertfordshire FA are:
- To provide a professional and approachable service to the
many customers who contact us with queries, views or
complaints.
- To add value to customer contacts with the Hertfordshire FA by
promoting the services we offer and communicating our vision.
- To develop new ways of communicating with our customers
through innovative use of our website –
www.hertfordshirefa.com - and greater use of email.
- To work with all football participants in Hertfordshire to ensure
that a high level of customer service is being offered and that
our customers’ views are used to shape the organisation.
- To improve awareness of the role of the Association and the
means by which customers can contact the Hertfordshire FA,
particularly through the publicising of our website address –
www.hertfordshirefa.com.
- To increase overall public interest and awareness of grassroots
Football.
- To complete our evolution from a perceived “dictatorial”
organisation to an organization that puts Customer Service at
its core using clear missions, values and objectives.
If you would like to view the full Customer Charter, please download your own copy (right)
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