Policies and procedures

Hertfordshire FA Coach Education Policies

We're committed to ensuring that candidates have the best learning experience on all courses delivered within the Hertfordshire FA Education programme.

All tutors and assessors who deliver for us as a recognised centre are guided by our education courses policies and procedures too.

Please pay careful attention to the information below if you're looking to participate or have already booked on to a Hertfordshire FA Coaching Course.

Hertfordshire FA Terms & Conditions

Hertfordshire FA adheres to a strict cancellation policy and by enrolling onto our course(s) you agree to have read and to be bound by our Terms and Conditions.

By enrolling onto our course(s) you agree to attend all dates associated to the course. Failure to attend all dates will result in non-qualification.

Hertfordshire FA Course Cancellation Policy

The following will apply to all course cancellations in relation to the start date of each course;

No refund of course cost if no notice or 7 days or less notice is given.

- 50% of course cost will be refunded if more than 7 days’ notice and less than 14 days’ notice is given.

- Where more than 14 days’ notice is given of cancellation, a full refund minus a £20 admin charge will be processed.

- Safeguarding Children workshops, Emergency First Aid workshops and Welfare Officer workshops, will apply to the rules above, except where more than 14days notice is given of cancellation a full refund minus 25% of the course will be deducted.

- Candidates unable to attend courses or individual course dates they have booked on to are not permitted to transfer between courses or transfer their place between individuals.

Hertfordshire FA reserves the right to cancel courses due to insufficient numbers. As much notice as possible will be given.If the course is cancelled for whatever reason by Hertfordshire FA prior to its commencement, a full refund will be given or the opportunity to transfer to another course.

Are all courses delivered in English?

Yes - please be advised all of our courses are delivered using the English language. To complete the course learners will be required to have a sound understanding of English; both oral and written.

If you are unable to understand or speak the English language you will be required to provide a translator for the duration of the course. If you are bringing a translator you will be required to let Hertfordshire FA know in advance of the course start date.

The FA Level 1&2 Coaching Courses re-launched recently, does this affect me?

Yes, we have produced a recognition of prior learning document that outlines how the changes impact all current and prospective coaches. If you have any questions about this document we've also produced this FAQ guide.

Get In Touch

Phone:

01462 677622

Email:

contactus@hertfordshirefa.com