Steps to help you resolve issues you may be having registering players ahead of the start of the season

Please be aware that we are currently receiving a very high number of queries across the Hertfordshire FA Team regarding Online Player Registrations as the start of the season approaches.

Whilst we recognise that some queries need to come into the County FA as Clubs and Leagues cannot resolve some issues themselves, we do ask that you follow the steps below as many queries can be answered via the information online.

This saves you time and allows us to help those most in need of our support quicker.

If you have a query or are facing an issue with Online Player Registration please ensure you follow these steps:

• Ensure you are logged in to the new Clubs Portal at Clubs.TheFA.com (not the Whole Game System)

• If you have a query or an issue please firstly go to the FA Grassroots Technology Portal where if you select the Player Registration option you will find a range of guidance that will cover most situations

• If your query or issue is not resolved via the Grassroots Technology Site please check the Known Issues Page as the majority of issues can be found with details of the solution and/or an update on how The FA are working to resolve the issue. Please note some issues are ongoing and registrations may have to wait if The FA are still working on a solution for a particular issue

• If your query or issue is not covered by the Grassroots Technology Site or the Known Issues Page, or the solution requires County FA input please email ContactUs@HertfordshireFA.com. We ask that refrain from emailing individual members of staff your queries on Online Player Registrations so that we can direct them to the most appropriate person to get you an answer quickly as possible.

The 'Ready to Go' issue has been resolved by The FA Tech Team. To ensure this works first time for the user please follow the steps below;

• Ensure you're logged out of WGS
• Clear cache
• Go direct to Clubs.TheFA.com